It's not you, users are reporting issues in the Supra eKey app. Agents are not able to update billing information and should not attempt to submit a payment until the issue is resolved. Supra is working to restore full service.

It's not you, users are reporting issues in the Supra eKey app. If setting up a new eKey we can assign the eKey, but the user will have to call Supra to submit a payment. Supra is working to restore full service.

We've now resolved the incident. Thanks for your patience.